Wednesday, January 20, 2010

It's Wednesday! Also Known as "Guess the TV Show" Day!

I'm currently playing "Guess the TV show" due to the fact that there is no digital TV guide data being displayed by Comcast today!

After three phone calls, the best they can do is blame it on my DVR (that they just gave me--brand new), and send someone out on Monday. That someone will probably decide that the only way to fix it will be to take away all my recorded programming and give me a completely different defective DVR.

All this past week, it hasn't been displaying any programming for Wednesday. I unplugged it and restarted it after I got tired of this, and after the fifth or sixth attempt, it did display information for Wednesday, briefly. But now that Wednesday's here, it's not displaying any information for any channel or day. At all!

So, here's some information I found for you when companies do this to you and won't give you satisfaction:

You can complain about it to the FTC here. Once you're at that page, there's a big brown box on the upper right side of the page to click for the actual complaint form.

It probably won't do much good in a case like this, but if everybody complains about bad service, sooner or later the numbers of complaints may get them to do something about it. We can only hope!

After the third call I made to them about this (to get their email address because the FTC form asked for it and it's not available anywhere, not even if you call them and ask for it), the person I spoke to promised me that they'd have a supervisor call me. That was several hours ago. I'm not holding my breath. And the typical response for a really severe and repeated complaint is for Comcast to classify it as the "highest priority." Please notice that that classification doesn't entail actually doing anything about it. It's just changing the priority to make you feel like it's important to them, even though they couldn't care less.

Regardless of what happens, I plan to get a TiVo if I can ever save the money for it.

After looking for TiVos on Amazon, I found this DVD-R/RW Recorder/TiVo Series2 DVR Combo for significantly less than those available from TiVo. Yes, I know it's used and not ATSC, but it represents a significant improvement over the piece of junk that came from Comcast.

And you can get two weeks of digital TV guide with TiVo! And with that box, I'll be able to watch my DVDs again (if I can ever get them back from Holly).


I'm sorry. It's almost 5:30, and I'm just now recovering from waking up and finding my TV service only semi-operational! Sorry to be so cranky.

I had planned to talk about something else, but I can't think what it was at this point.

Tomorrow three programs start their new seasons: Burn Notice (USA), and Vampire Diaries and Supernatural, both on the CW (?). I know that because I marked it on a calendar, not because I could get any TV programming information on cable! I know Burn Notice is on USA, and I think the other two are on CW, but I can't verify that because my digital TV guide doesn't work!

Yes, it's on the CW. I checked online!

On Friday, we'll have the premier of Caprica on SyFy! And, if memory serves, Dollhouse and Ghost Whisperer will be preempted. Fox is really leaving us in suspense on Dollhouse!

I hope you're having a better day than I am!



I take back some of what I said. Maybe complaining to the FTC does do some good.

I got a call back from one of the supervisors at Comcast, and he apologized for the problem and took $15 off of this month's bill! That's the first time I've ever had them do something like that!

It was probably the fact that I called them to ask for their email address and explained it was to fill in the complaint form for the FTC.

I'd rather just have good service from them, but the money off does make me feel better because if they do that with everyone who has complaints that they can't solve, it's going to affect their bottom line, and I don't think there's any better leverage to get a corporation to shape up.

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